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Pursue A Culture of Excellence

Published in the September issue of Vein Therapy News What makes a medical practice exceptionally good at what it does? How does it stand out from the competition and attract top talent? Great clinical care, solid strategic plans, and exceptional employees all make a difference, but what top notch medical practices have that mediocre practices …

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Measure key performance areas

The survey measures these specific performance areas: Access to services (appointment scheduling, 
availability, check-in, waiting times, referrals) Staff performance      (courtesy, telephone manner, caring concern, professional services) Communication (telephone, explanation of procedures and test results, after-hours contact) Physician performance (time spent listening, answering questions and giving instructions, outcomes) Environment (hours, comfort, parking, signage, access) The survey …

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