Month: November 2012

Measure key performance areas

The survey measures these specific performance areas: Access to services (appointment scheduling, 
availability, check-in, waiting times, referrals) Staff performance      (courtesy, telephone manner, caring concern, professional services) Communication (telephone, explanation of procedures and test results, after-hours contact) Physician performance (time spent listening, answering questions and giving instructions, outcomes) Environment (hours, comfort, parking, signage, access) The survey …

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