Years of administering patient satisfaction surveys for our clients has taught us that patients who like their doctors not only return for additional care and refer others to the practice, but they also give them higher scores. More importantly, they give high survey scores to the doctors they believe like them. Conversely, patients switch doctors or give low satisfaction scores when doctors come across as insensitive, impersonal, disinterested or uncaring.
Here are a few strategies to improve your scores …
- Use the patient’s name when entering the exam room, as well as several times during the consultation or procedure, will show a genuine interest in the patient;
- Non-clinical notes in the EMR from a previous visit that the patient shared with you will initiate a casual conversation at the beginning of the appointment that the patient will be impressed with. (upcoming or past vacation, hobby, family milestone, etc.);
- Maintaining eye contact, explaining a procedure, asking if they have any questions without appearing rushed;
- Responding empathetically to the patient’s concerns and/or symptoms; and
- At the conclusion of the visit, summarize your treatment plan for the patient and ask the patient if they are satisfied with today’s visit.
It’s vital that patients believe that their doctors like them and want what’s in their best interest. Doctors who have their patients’ trust and confidence don’t see low satisfaction survey scores!
To find out more on how Vein Specialists of America can help you CLICK HERE.